Refund policy

At MOLLYBABE, we want you to feel confident with every purchase. If your order is not the perfect fit, our team is here to provide a simple and smooth return experience.

Please review the return requirements below before submitting a request.

Return Requirements

Eligible items may be returned within 30 days after delivery.

To be accepted, returned items must:

  • Be in brand-new condition
  • Be unworn, unwashed, and unaltered
  • Have original tags attached
  • Be free from makeup, perfume, deodorant, stains, or pet hair
  • Be returned in suitable packaging to prevent damage

Returns that do not meet these requirements may be refused.

Items That Cannot Be Returned

Due to hygiene and product protection reasons, certain items are not eligible for return, including:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Final Sale items cannot be returned or refunded.

Return Request Process

To begin a return, please contact our Customer Care Team before sending your item back.

Please provide:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for your return

Once your request has been reviewed, our team will provide the return instructions.

Email:
vip@mollybabe.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend choosing a shipping service with tracking information to ensure your package can be located during transit.

MOLLYBABE is not responsible for return packages that are lost, damaged, or delayed while being shipped back.

Refund Process

Once your return has been received and inspected, we will send you a confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for processing.
  • Additional time may be required depending on your bank or payment provider.

Original shipping fees are not refundable unless the return is due to an error made by MOLLYBABE.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • Description of the issue

Our team will review your request and assist you with the next steps.

Refund Delays

If you have received a refund confirmation but the amount has not appeared in your account:

  1. Check your payment account again.
  2. Contact your card provider.
  3. Contact your bank for possible processing delays.

If you still have not received your refund, please contact our support team.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel or update your order, please contact us as soon as possible.

Please note that changes or cancellations cannot be guaranteed once your order has entered processing or has already been shipped.

Contact Us

For any questions regarding returns or refunds, please contact our Customer Care Team.

Email:
vip@mollybabe.com

Business Information

MOLLYBABE

12995 6TH ST SPC 69
Yucaipa, CA 92399
United States

Business Correspondence Only – Not a Return Address